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Section 1: Scope of Application

1. Accommodation contracts and related contracts that the Hotel concludes with guests shall be subject to these Terms and Conditions, and matters not stipulated by these Terms and Conditions shall be governed by law (i.e., laws and regulations or provisions based on laws or regulations, same hereafter) or generally accepted convention.
2. If the Hotel agrees to a special contract that is not inconsistent with law or convention, the special contract shall take precedence, notwithstanding the provisions in the preceding paragraph.

 

Section 2: Applications for Lodging Agreements

1. 0 A party that tends to apply for a lodging agreement with the Hotel will be asked to provide the following information to the Hotel.

(1) Names of guests

(2) Contact information for guests

(3) Dates of stay and estimated time of arrival

(4) Lodging fare (generally in accordance with the Basic Lodging Fares in Table 1)

(5) Other matters deemed necessary by the Hotel

2. 0 If a party that has applied for a lodging agreement is requested by the Hotel to submit a guest register containing the names, addresses, contact information, etc. of guests, the party will submit said list promptly even after a lodging agreement has been established.
3. 0 When a guest staying at the Hotel has requested a continuation of the stay beyond the dates of stay in Paragraph 1 (3), the Hotel will process the request as an application for a new lodging agreement made at the time the request was made.
4. 0 When a guest requires special considerations, requests for said considerations should be made at the time of applying for the lodging agreement. The Hotel will respond to the extent possible at that time.
5. 0 Expenses required for special measures taken by the Hotel on behalf of a guest in accordance with requests described in the preceding Paragraph will be borne by the guest.

 

Section 3: Establishment of Lodging Agreements, etc.

1. 0 A lodging agreement will be established when the Hotel has accepted the application described in the preceding Article.
2. 0 When a lodging agreement has been established in accordance with the provisions of the preceding Paragraph, the guest must pay the application fee set by the Hotel by the date specified by the Hotel, up to the basic lodging fare for the period of stay.
3. 0 The application fee will first be applied to the lodging fare that the guest is ultimately required to pay. In a situation in which the provisions of Article 6 and Article 19 apply, the application fee will be applied to the cancellation fee and then to penalties, in that order, with any remaining amount returned to the guest at the time of payment of fees in accordance with the provisions of Article 11.
4. 0 If the application fee described in Paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of said Paragraph, the lodging agreement will be invalidated. However, the specification of a date for payment of the application fee will be limited to cases in which the Hotel has notified the guest to that effect.
5. 0 The Hotel will bill the lodging fare at the time that a guest checks in. In the case of a stay of consecutive nights, the Hotel may request settlement at any time for the portion of the stay already completed.
6. 0 In the case that the Hotel has presented an incorrect lodging fare by telephone, website, or other means and the Hotel has received and accepted an application for a lodging agreement based on said lodging fare, then if said fare is significantly lower than the lodging fares on dates surrounding the stay in question and was not presented as low for reasons of "limited offer," "special offer," "campaign," etc., the Hotel may cancel the lodging agreement as the agreement was accepted in error under civil law.
7. 0 On any day prior to the scheduled date of stay, the Hotel may use the contact information provided by a guest to contact the guest via telephone call or email message to confirm the reservation.

 

Section 4: Refusal to Conclude a Lodging Agreement

1. 0 The Hotel may refuse to conclude a lodging agreement in the following cases.

(1) The application for lodging is not in accordance with these Terms and Conditions.

(2) The Hotel has no vacant guest rooms (or is at full capacity).

(3) The party that intends to stay has been recognized as possibly acting contrary to the provisions of laws and regulations concerning lodging or to public order and morals.

(4) The party that intends to stay is recognized as possibly disrupting peace and order inside the Hotel, such as by having repeatedly issued complaints or demands against the Hotel without reasonable grounds.

(5) The party that intends to stay is recognized as falling under any of a) to c) below.

1. a) An organized crime group as defined in Article 2, item (ii) of the Act on Prevention of Unjust Acts by Members of Organized Crime Groups (Act No. 77 of 1991) (hereinafter "organized crime group"), a member of an organized crime group as defined in Article 2, item (vi) of said Act (hereinafter "organized crime group member"), an associate member of an organized crime group, a party associated with an organized crime group, or other anti-social force.
2. b) A corporation or other organization whose business activities are controlled by an organized crime group or by members of an organized crime group.
3. c) A corporation that has parties corresponding to members of an organized crime group among its officers.

(6) The party that intends to stay at the Hotel has committed behavior that causes significant inconvenience to other guests.

(7) The party that intends to stay at the Hotel is a patient, etc. afflicted by a specified contagious disease stipulated in Article 4-2, Paragraph 1, item (ii) of the Hotel Business Act (hereinafter "specified contagious disease patient, etc.").

(8) Coercive demands concerning lodging have been made.

(9) The Hotel is unable to accommodate the guest due to natural disaster, facility outages, staff shortages, or other unavoidable causes.

(10) The party that the intends to stay at the Hotel falls under Article 5, Paragraph 1, item (iii) of the Hotel Business Act.

(11) The party that applied for lodging submitted the application with concealed commercial motives.

(12) The Hotel has determined a need to legally or effectively suspend business for reason of orders, instructions, or recommendations from government offices.

(13) The Hotel does not possess the physical or staffing capacity to enact contagion prevention measures for guests who present fever, coughing, etc. when legally or effectively required to do so by orders, instructions, or recommendations from government offices.

(14) The provisions of Article 11 of the Hokkaido Hotel Business Act Enforcement Ordinance apply.

 

Section 5: Guests' Rights of Agreement Cancellation

1. 0 A guest may cancel a lodging agreement in whole or in part at any time by paying to the Hotel the cancellation fee described in Attachment 2.
2. 0 In the case that a guest has not arrived at by 8 p.m. (or two hours after an estimated time of arrival specified in advance) on the day of the start of the stay without contacting the Hotel, the Hotel may deem the lodging agreement to have been canceled by the guest and may handle it accordingly. In this case, the Hotel will charge the cancellation fee described in Appendix 2.

 

Section 6: The Hotel's Rights of Agreement Cancellation

1. 0 The Hotel may cancel the lodging agreement in the following cases.

(1) The Hotel recognizes that, in conjunction with lodging, the guest may act or has acted contrary to the provisions of laws and regulations or to public order and morals.

(2) The guest is recognized as falling under any of a) to c) below.

1. a) An organized crime group, organized crime group member, an associate member of an organized crime group, a party associated with an organized crime group, or other anti-social force
2. b) A corporation or other organization whose business activities are controlled by an organized crime group or by members of an organized crime group
3. c) A corporation that has parties corresponding to members of an organized crime group among its officers

(3) The guest has committed behavior that causes significant inconvenience to other guests.

(4) The guest is a specified contagious disease patient, etc.

(5) Coercive demands concerning lodging have been made.

(6) The Hotel is unable to provide lodging due to natural disaster or other force majeure.

(7) The guest falls under Article 5, Paragraph 1, item (iii) of the Hotel Business Act.

(8) Matters stipulated in Article 4 (11) have come to light following the establishment of the lodging agreement.

(9) The party that has applied for lodging does not promptly respond to requests by the Hotel based on Article 2, Paragraph 2.

(10) The Hotel had deemed that it must legally or effectively suspend business for reason of orders, instructions, or recommendations from government offices.

(11) The Hotel does not possess the physical or staffing capacity to enact contagion prevention measures for guests who present fever, coughing, etc. when legally or effectively required to do so by orders, instructions, or recommendations from government offices.

(12) The provisions of Article 11 of the Hokkaido Hotel Business Act Enforcement Ordinance apply.

(13) The guest does not comply with prohibitions on smoking in guest room beds, prohibitions on tampering with fire prevention equipment, etc., or other prohibitions in rules of use stipulated by the Hotel.

(14) The guest commits acts in violation of the lodging agreement and does not rectify these despite requests for rectification.

2. 0 When the Hotel has canceled a lodging agreement in accordance with the provisions of the preceding Paragraph, it will not charge for lodging services, etc. that have not yet been provided to the guest. However, if the cancellation was made for reason that actions of the guest during the stay fall under grounds for cancellation, fees for lodging services that have not yet been provided may also be charged as a penalty fee.

 

Section 7: Lodging Registration

1. 0 Guests must register the following matters at the front desk of the Hotel on the day of the start of the stay.

(1) The name, address, and contact information of guests

(2) For foreigners, nationality and passport number

(3) Other matters recognized as necessary by the Hotel

2. 0 When a guest intends to pay the fees described in Article 11 by traveler's letter of credit, lodging voucher, credit card, or other replacement for currency, the guest will be asked to present these in advance during the registration described in the preceding Paragraph.

 

Section 8: Room Usage Hours

1. Guests may use our rooms from 3:00 p.m. to 10:00 a.m. the next morning. If staying consecutive nights, however, guests may use them throughout the day, except on dates of arrival and departure.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may agree to the use of a room outside the hours established in that paragraph. In such a case, the Hotel will charge an additional fee as set forth below.

(1) 30% of room rate equivalent for up to 3 extra hours

(2) 60% of room rate equivalent for up to 6 extra hours

(3) 100% of room rate equivalent for 6 extra hours or more

3. The room rate equivalent in the preceding paragraph shall be 70% of the basic accommodation fee.

 

Section 9: Compliance with Rules

1. Guests are required to comply with the rules established by the Hotel and posted within the Hotel.

 

Section 1: Operating Hours

1. The operating hours of the Hotel's main facilities are set forth below, and detailed operating hours for other facilities are posted at each location, indicated in the Hotel's service directory, etc.

(1) Service hours for front desk, cashier, etc.

1. Front desk service: 24 hours

(However, only nighttime security is provided from 10:00 p.m. to 7:00 a.m. the following morning)

1. Cashier: 7:00 a.m. to 10:00 a.m. and 7:00 p.m. to 9:00 p.m.

(2) Dining facility service hours

1. Breakfast: 7:00 a.m. to 9:00 a.m.
2. Dinner: 6:00 p.m. to 8:00 p.m.

(3) Other dining facility service hours

1. Ping-pong Lounge SHIKAnoSALON: 3:00 p.m. to 10:00 p.m.

(Last order is at 9:30 p.m.)

(4) Additional service facility hours

1. Shop: 7:30 a.m. to 10:00 a.m. and 4:30 p.m. to 9:00 p.m.
2. Lounge: 7:00 a.m. to 10:00 a.m. and 3:00 p.m. to 10:00 p.m.
3. The hours in the preceding paragraph may change depending on the season or in case of unavoidable necessity. In such a case, the Hotel will provide notice by an appropriate method.

 

Section 11: Payment of fees

1. 0 A breakdown of lodging fares, etc. to be paid by guests is provided in Attached Table 1.
2. 0 The payment of lodging fare, etc. according to the preceding Paragraph will be made at the front desk at the time of the guest's departure or when requested by the Hotel, and will be made in currency or by traveler's letter of credit, lodging vouchers, credit card, etc. that have been approved by the Hotel.
3. 0 In the case of stays of consecutive nights, guests will be asked to pay the fare for lodging to date at the front desk every 3 days following the date of arrival, with the remainder to be paid on the last day of the stay.
4. 0 If the Hotel has provided a room to a guest and the room has been made available for use, the lodging fare will subsequently be charged even if the guest has chosen to not stay.

 

Section 12: Hotel's Responsibilities

1. The Hotel will indemnify any damages that the Hotel may cause to guests in the performance of accommodation contracts and related contracts or through nonperformance of such contracts. However, this does not apply where such damages are not due to circumstances attributable to the Hotel.
2. The Hotel has hotel liability insurance to protect against fires and other emergencies.

 

Section 13: Handling of Cases in which the Hotel is Unable to Provide a Guest Room under Agreement

1. 0 If the Hotel is unable to provide a room to a guest under a lodging agreement, it will, with the consent of the guest, arrange lodging at another lodging facility under the same conditions to the extent possible.
2. 0 The provisions of the preceding Paragraph notwithstanding, if the Hotel is unable to arrange lodging at another lodging facility, it will pay to the guest a compensation fee equivalent to the amount of the cancellation penalty, with said compensation fee applied to amount of compensation for damages. However, when the inability to provide a guest room is not based on reasons attributable to the Hotel, the Hotel will not pay a compensation fee.

 

Section 14: Handling of Deposited Goods, etc.

1. 0 If loss, breakage, or other damage occurs to goods, cash, or valuables deposited by a guest at the front desk, the hotel will pay compensation for damages except in cases of force majeure. However, in the case of cash and valuables, if the Hotel has requested declaration of the type and value of the items but the guest has not provided said declaration, the Hotel will limit payment of compensation for damages to 150,000 yen except in cases of intentional or gross negligence on the part of the Hotel.
2. 0 The Hotel cannot accept the deposit of cash or items that equal or exceed 150,000 yen in value.
3. 0 For goods, cash, or valuables that a guest has brought into the Hotel but has not deposited at the front desk, the Hotel will pay compensation only when loss, breakage, or other damage has occurred due to intentional act or negligence on the part of the Hotel. However, in the case of items for which a guest has not declared type and value, the Hotel will limit payment of compensation for damages to 150,000 yen except in cases of intentional or gross negligence on the part of the Hotel.
4. 0 Even if the Hotel is liable for compensation for damages based on Paragraph 1 and Paragraph 3, it will not bear liability for the following items.

(1) Manuscripts, design documents, designs, ledgers, and other items equivalent to these

(2) Items recorded on recording media that can be directly processed using information equipment (computers and their terminal devices or other peripheral equipment), including magnetic tapes, magnetic discs, CD-ROM discs, and optical discs

 

Section 15: Storage of Guests' Luggage or Personal Belongings

1. 0 When a guest's luggage has arrived at the Hotel prior to the stay, the Hotel will take responsibility for its storage only when the Hotel has consented to do so prior to its arrival, and will hand over the luggage to the guest upon check-in at the front desk.
2. 0 When the Hotel has found that a guest has inadvertently left luggage or personal belongings at the Hotel following check-out, the Hotel will await contact and instructions from the owner. If no instructions are received from the owner or if the owner cannot be determined, the Hotel will store the items for 7 days, including the day of discovery, and will subsequently dispose of the items. In the case of valuables, the Hotel will store the items for 7 days, including the day of discovery, after which it will deliver the items to the nearest police station.
3. 0 Magazines, perishable items and foods unsuited to long-term storage, and other items deemed unsuitable for storage by the Hotel will be disposed of on the date of discovery.
4. 0 The liability of the Hotel for the storage of guests' luggage or personal belongings in the case of the preceding three Paragraphs will be in accordance with the provisions of Paragraph 1 of Article 14 in the case of Paragraph 1 of this Article, and in accordance with the provisions of Paragraph 3 of the same Article in the case of Paragraph 2 or the preceding Paragraph of this Article.

 

Section 16: Liability for Safety Deposit Boxes and Lockers

1. 0 The safety deposit boxes and lockers in the Hotel are basic in nature. Guests are asked to declare the types and values of cash and valuables and to deposit these at the front desk.
2. 0 Except in cases falling under Article 14, Paragraph 3, the Hotel is not liable for the loss, breakage, or other damage to goods during the use of safety deposit boxes and lockers.

 

Section 17: Responsibility for Parking

1. When a guest uses the Hotel's parking lot, the Hotel provides a parking space but does not bear responsibility for managing the vehicle, regardless of whether the vehicle’s key has been deposited with the Hotel. However, if damage is caused by the Hotel's willful or negligent conduct in managing the parking lot, the Hotel will be responsible for indemnification thereof.

 

Section 18: Guest’s Responsibilities

1. If the Hotel suffers damages due to a guest’s willful or negligent conduct, the guest must indemnify the Hotel for such damages.
2. To facilitate receipt of accommodation services in accordance with the accommodation contract, a guest must promptly notify the Hotel in person if they become aware that they were provided with accommodation services that differ from the contents of the accommodation contract.

 

Article 19. Schedule of Amounts of Compensation for Damages

1. A guest who smokes (or uses electronic cigarettes) in a non-smoking guest room will be charged 30,000 yen as a penalty for the cost of deodorization measures in the guest room.
2. In the case of the preceding Paragraph, if a period of time exists during which the guest room cannot be sold due to deodorization measures, etc., an amount equivalent to the lodging fare for that period will be added to the penalty described in the preceding Paragraph.

 

Article 20. Request for Cooperation with Contagion Prevention Measures

1. The Hotel may request that parties who intend to stay cooperate as necessary with the prevention of specified contagious diseases, as provided for in Article 4-2 of the Hotel Business Act.
2. A party that intends to stay at the Hotel may not refuse requests for cooperation described in the preceding Paragraph without legitimate reason. If the party does not accede to requests for cooperation described in the preceding Paragraph without legitimate reason and if said party later corresponds to a specified contagious disease patient, etc., said party will bear the costs of any damages to the Hotel, including the costs of disinfection or other contagion prevention measures required by the party's use of facilities, and lost profit from facilities that cannot be used during the measures.

 

Section 21: Disclaimerfor Internet Services

1. Use of Internet and Wi-Fi services that the Hotel provide shall be at the risk of the user. The Hotel bears no responsibility whatsoever for any damages a user may suffer as a result of service interruptions due to system failure or other reasons while using such services. Moreover, in the event of damages to the Hotel or a third party due to conduct that the Hotel deems to be inappropriate, such damages must be indemnified.

 

Section 22: Language Precedence

1. If these Terms and Conditions are produced in a language other than Japanese, and there is any conflict between the two texts, the Japanese version shall take precedence in all respects.

 

Section 23: Jurisdiction and Governing Law

1. Any disputes regarding an accommodation contract between the Hotel and a guest shall be governed by Japanese law and subject to the exclusive jurisdiction of the district court or summary court with jurisdiction over the Hotel's location.

 

Attached Table 1 – Breakdown of Accommodation Charge (concerning Section 2-1 and Section 11-1)

Total amount to be paid by a guest

・Accommodation charge

(1) Basic accommodation charge (Room charge or Room charge plus meal & beverage charge such as for breakfast)

・Additional charges

(2) Additional food and beverage charge (except for those included in (1))

(3) Usage fee at the eachfacilities

(4) Charge our Ryokan was arranged

・Tax

(a) Consumption tax ((1) + (2) + (3) + (4))

(b) Bath tax (One night -150 yen / Day trip -100 yen)

[Remarks] 01. Those charges are subject to change inrevisions of the tax laws concerned

 

Attached Table 2 – Cancellation fees (concerningSection 5-1 and Section 5-2)

・From 1 to 14 persons

No show: 100% / Accommodation day: 100% / 1 day prior to A, day: 50% / 2-3 days prior to A, day: 30%

・From 15 to 30 persons

No show: 100% / Accommodation day: 100% / 1 day prior to A, day: 50% / 2-5 days prior to A, day: 30% / 6-7 days prior to A, day: 20%

・From 31 to 100 persons

No show: 100% / Accommodation day: 100% / 1 day prior to A, day: 80% / 2 days prior to A, day: 50% / 3-5 days prior to A, day: 30% / 6-7 days prior to A, day: 20% / 14 days prior to A, day: 10%

・101 or more persons

No show: 100% / Accommodation day: 100% / 1 day prior to A, day: 80% / 2-3 days prior to A, day: 50% / 4-5 days prior to A, day: 30% / 6-14 days prior to A, day: 20% / 15-30 days prior to A, day: 10%

[Note]

Dates refer to the dates on which notification of agreement cancellation was received.

1. "%" refers to the cancellation fee as a percentage of the basic lodging fare.
2. If the number of days agreed upon is shortened, a cancellation fee for the first day will be charged regardless of the number of shortened days.
3. If the agreement is canceled for a portion of a group of guests (a group of 15 guests or more), the above cancellation fee will be charged for the number of guest reservations canceled.

 

Supplementary Provisions

Publication date of last changes: October 25th, 2024. Effective date: November 1st, 2024.