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Section 1: Scope of Application

01. Accommodation contracts and related contracts that the Hotel concludes with guests shall be subject to these Terms and Conditions, and matters not stipulated by these Terms and Conditions shall be governed by law (i.e., laws and regulations or provisions based on laws or regulations, same hereafter) or generally accepted convention.

02. If the Hotel agrees to a special contract that is not inconsistent with law or convention, the special contract shall take precedence, notwithstanding the provisions in the preceding paragraph.

 

Section 2: Application for Accommodation Contract

01. Guests wishing to apply for an accommodation contract with the Hotel must provide us with the following information.

(1) Guest names

(2) Dates of stay and expected time of arrival

(3) Accommodation fee (in accordance with the basic accommodation fee in Attached Table 1, as a general rule)

(4) Other information that the Hotel deems necessary

02. If a guest makes a request, during their stay, to continue their stay beyond the dates of stay in subparagraph (2) in the preceding paragraph, the Hotel will treat the request as an application for a new accommodation contract as of the time the request was made.

 

Section 3: Conclusion of Accommodation Contract, etc.

01. An accommodation contract shall be concluded when the Hotel accepts an application under the preceding section. However, this does not apply when it has been proven that the Hotel did not accept such application.

02. When an accommodation contract has been concluded according to the provisions in the preceding paragraph, a deposit, determined by the Hotel, of no more than the basic accommodation fee for the period of the stay, shall be paid by the date specified by the Hotel.

03. The deposit will first be applied to the final accommodation fee to be paid by the guest and then, if circumstances falling under the provisions of Section 6 or Section 19, to the penalty fee, followed by indemnification. The remainder, if any, will be returned upon payment of fees in accordance with the provisions of Section 12.

04. If the deposit in paragraph 2 is not paid by the date specified by the Hotel in accordance with that paragraph, the accommodation contract shall become ineffective. However, this only applies if the Hotel notifies the guest of this when specifying the due date for the deposit.

05. If the Hotel accepts an application for an accommodation contract, where that application was made based on incorrect accommodation rates that the Hotel indicated by phone, on a website etc., and said rates are significantly lower than the accommodation rates on dates before and after that, the accommodation contract shall be void due to mistaken acceptance under the Civil Code, and the Hotel will give prompt notice to that effect.

 

Section 4: Special Contracts Not Requiring Payment of Deposit

01. Notwithstanding paragraph 2 of the preceding section, the Hotel may agree to special contracts that do not require payment of the deposit in said paragraph after the conclusion of a contract.

02. If, when accepting an application for an accommodation contract, the Hotel does not request payment of the deposit in paragraph 2 of the preceding section or specify a payment due date for said deposit, it will be treated as an agreement to a special contract under the preceding paragraph.

 

Section 5: Refusal to Conclude Accommodation Contract

01. The Hotel may refuse to conclude an accommodation contract in the circumstances listed below. However, this paragraph does not mean that the Hotel will deny accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

(1) When the application for accommodation does not comply with these Terms and Conditions.

(2) When there are no rooms available because the Hotel is at full occupancy (capacity).

(3) When it is determined that the person seeking accommodation might engage in conduct violating provisions of law, public order, or good morals in relation to the accommodation.

(4) When it is determined that the person seeking accommodation falls under any item from a to c below.

a. Organized Crime Groups (hereafter, "Organized Crime Groups") as prescribed in Article 2, item (ii) of the Act for the Prevention of Wrongful Acts by Members of Organized Crime Groups (Act No. 77 of 1991), Members of Organized Crime Groups (hereafter, "Members of Organized Crime Groups") as prescribed in Article 2, item (vi) of the said act, associate members of Organized Crime Groups, people involved with Organized Crime Groups, or other antisocial elements

b. Corporations or other organizations whose business activities are controlled by Organized Crime Groups or Members of Organized Crime Groups

c. Corporations whose directors include Members of Organized Crime Groups

(5) When the person seeking accommodation has engaged in behavior causing significant inconvenience to other guests.

(6) When the person seeking accommodation is a Patient with a Specified Infectious Disease (hereafter, "Patient with a Specified Infectious Disease") as prescribed in Article 4-2, paragraph 1, item (ii) of the Hotel Business Act.

(7) When abusive demands are made, or when the Hotel is asked to bear an unreasonable burden in relation to the accommodation (excluding cases where the person seeking accommodation requests removal of a social barrier in accordance with the provisions of Article 7, paragraph 2 or Article 8, paragraph 2 of the Act for Eliminating Discrimination Against Persons with Disabilities (Act No. 65 of 2013) (hereafter "Disability Discrimination Elimination Act")).

(8) When the person seeking accommodation repeatedly makes demands of the Hotel, as set forth in Article 5-6 of the Hotel Business Act Enforcement Regulations, the performance of which may impose an excessive burden and significantly impede the provision of accommodation-related services to other guests.

(9) When accommodation is not possible due to natural disaster, equipment failure, or other unavoidable circumstances.

(10) When circumstances under the provisions of Article 11 of the Hokkaido Hotel Business Act Enforcement Regulations are applicable.

 

Section 5-2: Explanation of Refusal to Conclude Accommodation Contract

01. If the Hotel does not agree to conclude an accommodation contract pursuant to the preceding section, the person seeking accommodation may request an explanation of the reason from the Hotel.

 

Section 6: Guest’s Right to Cancel Contract

01. A guest may cancel an accommodation contract by notifying us.

02. If a guest cancels an accommodation contract in whole or in part for reasons attributable to the guest (unless the Hotel has specified a deposit payment due date and requested its payment pursuant to the provisions of Section 3, paragraph 2, and the guest has canceled the accommodation contract before that payment), the Hotel will charge a penalty fee as prescribed in Attached Table 2. However, in cases where the Hotel has agreed to a special contract under Section 4, paragraph 1, the obligation to pay a penalty fee in case of cancellation of an accommodation contract by the guest only applies if the Hotel has notified the guest of that obligation when agreeing to the special contract.

03. If the guest fails to arrive by 8:00 p.m. (two hours after the expected time of arrival where such time has been specified in advance) on the day of their stay without contacting the Hotel, we may consider the accommodation contract as having been canceled by the guest.

 

Section 7: Hotel's Right to Cancel Contract

01. The Hotel may cancel an accommodation contract in the circumstances listed below. However, this paragraph does not mean that the Hotel will deny accommodation in cases other than those listed in Article 5 of the Hotel Business Act.

(1) When it is determined that the guest might engage in conduct violating provisions of law, public order, or good morals in relation to the accommodation, or that the guest has engaged in such conduct.

(2) When it is determined that the guest falls under any item from a to c below.

a. Organized Crime Groups, Members of Organized Crime Groups, associate members of Organized Crime Groups, people involved with Organized Crime Groups, or other antisocial elements

b. Corporations or other organizations whose business activities are controlled by Organized Crime Groups or Members of Organized Crime Groups

c. Corporations whose directors include Members of Organized Crime Groups

(3) When the guest has engaged in behavior causing significant inconvenience to other guests.

(4) When the guest is a Patient with a Specified Infectious Disease.

(5) When abusive demands are made, or when the Hotel is asked to bear an unreasonable burden in relation to the accommodation (excluding cases where the person seeking accommodation requests removal of a social barrier in accordance with the provisions of Article 7, paragraph 2 or Article 8, paragraph 2 of the Disability Discrimination Elimination Act.

(6) When the guest repeatedly makes demands of the Hotel, as set forth in Article 5-6 of the Hotel Business Act Enforcement Regulations, the performance of which may impose an excessive burden and significantly impede the provision of accommodation-related services to other guests.

(7) When accommodation is not possible due to natural disaster or other circumstances beyond the Hotel's control.

(8) When circumstances under the provisions of Article 11 of the Hokkaido Hotel Business Act Enforcement Regulations are applicable.

(9) When there is a failure to comply with the prohibitions established by the Hotel's rules, such as smoking in bed, tampering with firefighting equipment, or otherwise.

02. If the Hotel cancels an accommodation contract pursuant to the provisions of the preceding paragraph, and the reason for such cancellation falls under item (4) or (7) in the preceding paragraph, fees will not be charged for accommodation services, etc., not yet provided to the guest. If the cancellation is for any other reason, fees for accommodation services, etc., not yet provided will also be charged as a penalty fee.

 

Section 7-2: Explanation of Accommodation Contract Cancellation

01. If the Hotel cancels an accommodation contract pursuant to the preceding section, the guest may request an explanation of the reason from the Hotel.

 

Section 8: Registration of Accommodation

01. A guest must register the following information at the Hotel's front desk on the day of their stay.

(1) Guest’s name, address and contact information

(2) For foreigners who do not have a domicile in Japan, nationality and passport number

(3) Other information that the Hotel deems necessary

02. If a guest intends to pay the fees under Section 12 by means substitutable for currency such as traveler’s checks, hotel vouchers, or credit card, these must be presented upon registration under the preceding paragraph in advance.

 

Section 9: Room Usage Hours

01. Guests may use our rooms from 3:00 p.m. to 10:00 a.m. the next morning. If staying consecutive nights, however, guests may use them throughout the day, except on dates of arrival and departure.

02. Notwithstanding the provisions of the preceding paragraph, the Hotel may agree to the use of a room outside the hours established in that paragraph. In such a case, the Hotel will charge an additional fee as set forth below.

(1) 30% of room rate equivalent for up to 3 extra hours

(2) 60% of room rate equivalent for up to 6 extra hours

(3) 100% of room rate equivalent for 6 extra hours or more

03. The room rate equivalent in the preceding paragraph shall be 70% of the basic accommodation fee.

 

Section 10: Compliance with Rules

01. Guests are required to comply with the rules established by the Hotel and posted within the Hotel.

 

Section 11: Operating Hours

01. The operating hours of the Hotel's main facilities are set forth below, and detailed operating hours for other facilities are posted at each location, indicated in the Hotel's service directory, etc.

(1) Service hours for front desk, cashier, etc.

a. Front desk service: 24 hours

(However, only nighttime security is provided from 10:00 p.m. to 7:00 a.m. the following morning)

b. Cashier: 7:00 a.m. to 10:00 a.m. and 7:00 p.m. to 9:00 p.m.

(2) Dining facility service hours

a. Breakfast: 7:00 a.m. to 9:00 a.m.

b. Dinner: 6:00 p.m. to 8:00 p.m.

(3) Other dining facility service hours

a. Table Tennis Lounge Shika-no-SALON: 3:00 p.m. to 10:00 p.m.

(Last order is at 9:30 p.m.)

(4) Additional service facility hours

a. Shop: 7:30 a.m. to 10:00 a.m. and 4:30 p.m. to 9:00 p.m.

b. Lounge: 7:00 a.m. to 10:00 a.m. and 3:00 p.m. to 10:00 p.m.

02. The hours in the preceding paragraph may change depending on the season or in case of unavoidable necessity. In such a case, the Hotel will provide notice by an appropriate method.

 

Section 12: Payment of Fees

01. An itemization of the accommodation fees, etc., to be paid by the guest is set forth in Attached Table 1.

02. Payment of the accommodation fees, etc., in the preceding paragraph must be made at the front desk in currency or by a method substitutable for currency such as traveler’s checks, hotel vouchers, or credit card that the Hotel accepts, upon the guest’s departure or upon the Hotel's request.

03. In case of a stay of consecutive nights, payment must be made at the front desk every three days after the date of arrival for the preceding accommodation fees, etc., and the remainder must be paid on the last day of accommodation.

 

Section 13: Hotel's Responsibilities

01. The Hotel will indemnify any damages that the Hotel may cause to guests in the performance of accommodation contracts and related contracts or through nonperformance of such contracts. However, this does not apply where such damages are not due to circumstances attributable to the Hotel.

02. The Hotel has hotel liability insurance to protect against fires and other emergencies.

 

Section 14: Response When a Contracted Room Cannot Be Provided

01. If the Hotel cannot provide a guest with the room for which they contracted, the Hotel will, with the guest’s consent, arrange for other accommodations with the same conditions to the extent possible.

02. Notwithstanding the preceding paragraph, if the Hotel is unable to arrange for other accommodations, the Hotel will pay compensation corresponding to a penalty for breach of contract and apply such compensation to indemnification for damages. However, the Hotel will not pay compensation if the Hotel's inability to provide a room is not due to circumstances attributable to the Hotel.

 

Section 15: Handling of Deposited Items, etc.

01. In the event that goods, cash, or valuables deposited at the front desk by the guest are lost or damaged, the Hotel will indemnify such loss or damage unless it was due to circumstances beyond our control. However, in cases where the Hotel have requested notice of the type and value of such cash or valuables, and the guest did not provide such notice, any indemnification that the Hotel provides will be limited to ¥150,000.

02. The Hotel will not take custody of more than ¥150,000 in cash or goods with a market value of over ¥150,000.

03. In the event that goods, cash, or valuables brought into the Hotel by the guest and not deposited at the front desk are lost or damaged due to the Hotel's willful or negligent conduct, we will indemnify such loss or damage. However, if the Hotel has received no notice from the guest in advance of the type and value of the item, any indemnification that the Hotel provides will be limited to ¥150,000 except in cases of willful or grossly negligent conduct by the Hotel.

04. Even in cases where the Hotel is liable for damages pursuant to paragraphs 1 or 3 above, the Hotel bears no such liability for any items set forth below.

(1) Manuscripts, plans, designs, account books, or other such items

(2) Data recorded on recording media that can be directly processed by information devices (computers as well as terminals and other peripherals) such as magnetic tapes, magnetic disks, CD-ROMs, or optical disks

 

Section 16: Rules for Using Rental Lockers

01. The rental lockers installed throughout the Hotel and in guest rooms are only for basic use. Guests should deposit their cash and valuables at the front desk, with their types and values clearly stated.

02. Except in cases corresponding to paragraph 3 of the preceding section, the Hotel bears no liability for loss or damage incurred to items in the use of rental lockers.

 

Section 17: Storage of Guests’ Baggage and Personal Effects

01. If a guest’s baggage arrives at the Hotel prior to their stay, the Hotel will be responsible for storing it only in cases where the Hotel has given prior consent to such arrival, and the Hotel will return the baggage to the guest when they check in at the front desk.

02. If it is discovered that a guest’s baggage or personal effects were left behind at the Hotel after the guest checked out, the Hotel will await contact and instructions from the applicable owner. If the Hotel receives no instructions from the owner, or if the owner cannot be identified, the items will be stored for seven days, including the day of discovery, and then disposed of. Further, valuables will be stored for seven days, including the date of discovery, and then handed over to the nearest police station. However, items that cannot be stored for a long time, such as perishables and food, and items that the Hotel deems inappropriate to store, such as magazines, will be disposed of on the day of discovery.

03. The Hotel's responsibility for the storage of guests’ baggage or personal effects under the preceding two paragraphs shall conform, in the case of paragraph 1, to the provisions of Section 15, paragraph 1, and in the case of the preceding paragraph, to the provisions of Section 15, paragraph 3.

 

Section 18: Responsibility for Parking

01. When a guest uses the Hotel's parking lot, the Hotel provides a parking space but does not bear responsibility for managing the vehicle, regardless of whether the vehicle’s key has been deposited with the Hotel. However, if damage is caused by the Hotel's willful or negligent conduct in managing the parking lot, the Hotel will be responsible for indemnification thereof.

 

Section 19: Guest’s Responsibilities

01. If the Hotel suffers damages due to a guest’s willful or negligent conduct, the guest must indemnify the Hotel for such damages.

02. To facilitate receipt of accommodation services in accordance with the accommodation contract, a guest must promptly notify the Hotel in person if they become aware that they were provided with accommodation services that differ from the contents of the accommodation contract.

 

Section 20: Disclaimer

01. Use of Internet and Wi-Fi services that the Hotel provide shall be at the risk of the user. The Hotel bears no responsibility whatsoever for any damages a user may suffer as a result of service interruptions due to system failure or other reasons while using such services. Moreover, in the event of damages to the Hotel or a third party due to conduct that the Hotel deems to be inappropriate, such damages must be indemnified.

 

Section 21: Language Precedence

01. If these Terms and Conditions are produced in a language other than Japanese, and there is any conflict between the two texts, the Japanese version shall take precedence in all respects.

 

Section 22: Jurisdiction and Governing Law

01. Any disputes regarding an accommodation contract between the Hotel and a guest shall be governed by Japanese law and subject to the exclusive jurisdiction of the district court or summary court with jurisdiction over the Hotel's location.

 

Attached Table 1 – Breakdown of Accommodation Charge (concerning Section 2-1 and Section 12-1)

Total amount to be paid by a guest

・Accommodation charge

(1) Basic accommodation charge (Room charge or Room charge plus meal & beverage charge such as for breakfast)

・Additional charges

(2) Additional food and beverage charge(except for those included in (1))

(3) Usage fee at the eachfacilities

(4) Charge our Ryokan was arranged

・Tax

(a) Consumption tax((1) + (2) + (3) + (4))

(b) Bath tax(One night -150 yen / Day trip -100 yen)

[Remarks] 01. Those charges are subject to change inrevisions od the tax laws concerned

 

Attached Table 2 – Penalty fee (concerningArticle6-2)

・From 1 to 14 persons

No show: 100% / Accommodation day: 100% / 1 day prior to A, day: 50% / 2-3 days prior to A, day: 30%

・From 15 to 30 persons

No show: 100% / Accommodation day: 100% / 1 day prior to A, day: 50% / 2-5 days prior to A, day: 30% / 6-7 days prior to A, day: 20%

・From 31 to 100 persons

No show: 100% / Accommodation day: 100% / 1 day prior to A, day: 80% / 2 days prior to A, day: 50% / 3-5 days prior to A, day: 30% / 6-7 days prior to A, day: 20% / 14 days prior to A, day: 10%

・101 or more persons

No show: 100% / Accommodation day: 100% / 1 day prior to A, day: 80% / 2-3 days prior to A, day: 50% / 4-5 days prior to A, day: 30% / 6-14 days prior to A, day: 20% / 15-30 days prior to A, day: 10%

[Note]

(1) The percentage is the percentage of the Penalty against the Basic Accommodation Charge

(2) In the case that the number of days for accommodation has been reduced, Penalty for One Day (first day) shall be charged, regardless of the number of days reduced.

(3) In the case that the Contract is canceled for a member or members of a Group booking (consisting of 15 people or more), a Penalty will be charged as described above according to the number of cancellations.